Effective Date: 28th December 2024

At Elysian Art, we strive to provide high-quality home decor products. We understand that sometimes items may arrive damaged or not as expected, and we are here to assist you.

Please read our Return Policy carefully to understand the conditions under which you may return a product.

1. Eligibility for Return

You may be eligible for a return in the following cases:

• Damaged Product: If your item arrives damaged.
• Incorrect Product Received: If you receive a product that is not the same color or variation as what you ordered (e.g., a completely different product or color).

Please note that Elysian Art does not offer refunds. We will replace your item with a new one at no additional cost to you.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us on the delivery day of receiving your item. Include your order number and a brief description of the issue.
2. Provide Proof: Attach clear photos of the damaged or incorrect item as proof. Photos should clearly show the defect or discrepancy.
3. Return Approval: Once we review and approve your return request, we will notify you via email.

3. Replacement

Once your return request is approved, we will send you a replacement product at no additional cost. You will not need to return the original item to us unless we specifically request it.

4. Conditions

• Returns are only eligible for items that are damaged or incorrectly sent by Elysian Art.
• We do not accept returns for minor variations in color or texture, as slight differences may occur due to screen settings or material variations.

5. Contact Information

If you have any questions regarding our Return Policy or need assistance, please reach out to us at:

https://elysian-art.shop/contact/